CORONAVIRUS UPDATE:
Dear Laurelwood Optometry Patients,
With the evolving situation of the Coronavirus (COVID-19) pandemic and under the guidelines of the Health Officer of the San Mateo County, routine eye care had been deemed essential as of May 4, 2020. We have reopened our office safely and cautiously as of Monday May 18th in order to provide needed eye and vision care. (See below for our Reopening Protocols.)
*For your eye emergencies, we are still here to serve your urgent and emergent needs to minimize your exposure to urgent care clinics or emergency rooms. You may reach Dr. Collom at 6502915147. Call 6503450248 or email us at Laurelwoodoffice@gmail.com if you have broken eyeglasses that need a replacement or repair.
*For our contact lens patients, we have set up a link to our contact lens ordering site for you to order and direct ship your contact lenses. Click www.yourlens.com/laurelwoodoptometry or leave us a message on our phone 6503450248 or email us at Laurelwoodoffice@gmail.com and we will try to get back to you to help place the order. Meanwhile, please do not overwear your contact lenses for your own safety.
With the evolving situation of the Coronavirus (COVID-19) pandemic and under the guidelines of the Health Officer of the San Mateo County, routine eye care had been deemed essential as of May 4, 2020. We have reopened our office safely and cautiously as of Monday May 18th in order to provide needed eye and vision care. (See below for our Reopening Protocols.)
*For your eye emergencies, we are still here to serve your urgent and emergent needs to minimize your exposure to urgent care clinics or emergency rooms. You may reach Dr. Collom at 6502915147. Call 6503450248 or email us at Laurelwoodoffice@gmail.com if you have broken eyeglasses that need a replacement or repair.
*For our contact lens patients, we have set up a link to our contact lens ordering site for you to order and direct ship your contact lenses. Click www.yourlens.com/laurelwoodoptometry or leave us a message on our phone 6503450248 or email us at Laurelwoodoffice@gmail.com and we will try to get back to you to help place the order. Meanwhile, please do not overwear your contact lenses for your own safety.
Reopening Protocols as of May 18, 2020
We have carefully planned to promote the safest experience and highest level of customer service to welcome you back. In order to minimize your risk of exposure to illness, we will be taking the following precautions:
1. Crowd control in the office: Until further notice, we ask that you not bring a companion to your appointment, unless you need a caregiver or guardian to assist you. Parents, we love your children, but please arrange for childcare at home if your child does not have a scheduled appointment. We request that only one parent accompany each child to his or her appointment. Siblings will not be allowed in the exam room. We are allowing extra time in between appointments for us to disinfect all surfaces in the office.
2. Please bring your own mask (non-vented) and wear it upon arrival. For the safety of our staff, and patients, anyone without a mask cannot be serviced. If you are a caregiver or are accompanying your child to his or her eye appointment, we ask that both you and the patient wear masks. All of us in the office will be wearing masks, face shields and gloves.
3. We have implemented a new patient communication system that allows us to email your intake forms ahead of time for you to fill out, minimizing paperwork at the front desk. Make sure you fill out and submit all the required forms on your computer at home including the COVID-19 screening questionnaire. (Tips: a) Have your medical insurance card information ready for the insurance section and fill in all fields with "none" or "N/A" if needed b) look for the Pin to come through in the email box ) Please bring your own pen in case we need your signature.
4. Upon arrival for your appointment, we request that you stay in your car and either text or call us at 6503450248. We will confirm that you have completed your intake forms and we will let you know when we are ready for you to enter the office.
5. Temperatures will be no longer be taken, but anyone feeling signs of illness will be asked to reschedule his or her visit.
6. Please call ahead to make an appointment to pick up your eyeglass and contact lens orders. Walk-ins are discouraged and may result in having to wait outside until we can accommodate you. We request that you respect the 6-foot social distancing guidelines.
7. Hand sanitizer will be placed at the front desk. We require all patients to wash their hands thoroughly with soap and water for 20 seconds upon first entry to the exam room.
8. Frame selection will be modified with staff pulling frames of your choice for your review. All worn frames will be washed thoroughly with soap and running water following CDC guidelines before being returned to shelves for display.
9. Your safety is paramount to us. Currently we have installed a hospital-grade air filtration system to help purify the air of viruses, bacteria, allergens and pollutants.
The world has changed since your last visit with us, but one thing remains constant: our commitment to your health and well-being. We look forward to seeing you again soon!
Thank you for your trust and understanding during these challenging times. We always appreciate your support! We will get through this!
Take care and stay safe and healthy,
Dr. Karen Collom and the Staff of Laurelwood Optometry
